Welcome to Katib Customer Service

You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

To track your package:

• 1. Go to our WhatsApp help center.
• 2. Find order number by order invoice.
• 3. Track your order status via WhatsApp customer care

Depending on the shipping method you chose, it's possible that the tracking information might not be visible immediately.

Note: Some packages, such as standard international deliveries, aren't trackable. Other reasons why tracking information might not be available are listed on Missing Tracking Information.

If the estimated delivery date for your package has passed and your tracking information hasn't changed, allow an additional day or two for the package to be delivered. Read more about our recommended actions on Late Deliveries.

If your package shows as delivered but you haven't yet received it, go to Find a Missing Package that Shows as Delivered to find out which steps you can take.

Occasionally, packages are returned to us as undeliverable.

When the carrier returns a package as undeliverable, we automatically begin issuing a full refund (including shipping charges, except for some handling charges). You receive an email confirming the return and refund details within 48 hours of the undeliverable scan. For information about the time it takes to process your refund, go to Refunds.

A package might be returned as undeliverable for several reasons:

• The address is incorrect or outdated. Usually, the package is stored for a period that can vary depending on the courier who holds it and then returns it to us. Double-check the address carefully when placing your order.
• Our system doesn't recognize the way an address was entered, or the package was assigned to a carrier that can't deliver to that address.
• You used a restricted address. If you send the order to a prison, correctional facility, or other similar institution, the products and/or the carrier responsible for delivery may be subject to specific restrictions.
• The carrier attempted delivery but failed. Most of our carriers make more than one attempt to deliver a package. If they find that they can't successfully deliver your package, they'll return it to us.
• The recipient refused the delivery. A gift recipient who isn't expecting a gift may refuse a package if they believe it's being delivered to them by mistake. In this case, we'll refund the gift purchaser and let them know by email. If you want to place a new order for the gift, you may want to let the recipient know that a surprise is on the way.
• The address was illegible. In rare cases, address labels may become impossible to read in transit. If that happens, a carrier will return the package to us.
• The package was damaged in transit. If a package is damaged while it's on its way to you, the carrier may return it without attempting delivery.

We can't re-ship orders that carriers return to us as undeliverable. If you still want to purchase items that were undeliverable, place a new order on our website.

If you suspect your order can't be delivered as addressed, and you haven't received confirmation of its return or refund four weeks after from the estimated delivery date, contact us.

If an item is missing from your package, it may have been shipped separately.

If you received your package and an item is missing, do the following:

• 1. Go to Your Orders to see if your missing item is in another shipment.
• 2. Next to the image of your item, select Track Package to find the delivery date for this shipment.
• 3. If you still can't locate your item, contact us.

Note: If your item is missing a part, contact the product's manufacturer for assistance. Manufacturer contact information can usually be found on the product packaging or in the paperwork included with the product. If you can't find contact information, or if they can't help, you can return the item. To do so, go to Your Orders and select Return or Replace Items. Tracking information shows that the shipment was delivered, but you can't find it? Go to Find a Missing Package That Shows As Delivered for more information.

We work with the movex carriers service to deliver items. If you have an issue with your delivery, you can contact the carrier directly. Tel: 03 111 999 993 OR Email: info@movexpk.com

We ship some exceptionally large or heavy items by a specialty carrier. We use Parcel Pool for standard deliveries for next-day deliveries to Seattle.

Delivery Instructions entered on your katib account are only visible to katib Drivers. If your package is being delivered by a different carrier, please contact them to provide those instructions.

We offer guaranteed delivery on certain delivery speeds and select products. When guaranteed delivery is available on an order, we'll state this on the checkout page, with the associated delivery date and cost.

The "order within" countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. The delivery day may become unavailable within that timeframe due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is in your order confirmation email.

Are you looking for free of charge delivery? If so, you’ve come to the right place! katib now offers a pick-up point service to its users to avail free delivery by simply enabling users to collect their orders from katib self pick-up points.

There are three warehouses of katib in pakistan kinds of Pick-up points available for users; Daraz Shops and Partner Stores. The former includes official Daraz outlets while the latter includes stores ranging from kiryanas to LMTS that have partnered with us. This only adds more to your ease, given that you can collect your parcel from a wide variety of 100+ pick up points! It’s alright if you aren’t well versed with how to use this feature, because this blog will explain everything from how to select your pick-up point to the final collection of your parcel.

Katib.pk return policy

• To determine if a product sold by Katib.pk has a longer return timeline, locate the product type below. If the product type isn't listed or doesn't state another returns time frame, our standard 7-day return policy applies.
• If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on katib WhatsApp help center. Return request must be raised within 3 days from the date of delivery.
• For electronic appliances related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For purchases under katib Like New, your product is covered under 3-Months Guarantee (for phones) and 6-Months Warranty (for laptops and tablets). Refer to Daraz Like New Guarantee Policy and Warranty Policy for complete Terms and Conditions.
• For selected categories, we accept a change of mind. Please refer to the section below on Return Policy.

Valid reasons to return an item

• Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on).
• Delivered product is incomplete (i.e. has missing items and/or accessories).
• Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or damage).
• Delivered product is does not match product description or picture (i.e product not as advertised).

You can return many eligible items sold on katib.pk. When you return an item, you may see different return options depending on the seller, item, or reason for return.

To return an eligible item you ordered:

• To determine if a product sold by Katib.pk has a longer return timeline, locate the product type below. If the product type isn't listed or doesn't state another returns time frame, our standard 7-day return policy applies.
• If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on katib WhatsApp help center. Return request must be raised within 3 days from the date of delivery.
• For electronic appliances related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For purchases under katib Like New, your product is covered under 3-Months Guarantee (for phones) and 6-Months Warranty (for laptops and tablets). Refer to Daraz Like New Guarantee Policy and Warranty Policy for complete Terms and Conditions.
• For selected categories, we accept a change of mind. Please refer to the section below on Return Policy.

For a label-free, box-free return, initiate the return through Your Orders. If you selected a label-free, box-free return location, you don't have to package your item in a shipping box. After completing the steps in the returns process, you'll need to Bring the item you want to return and the invoice to the drop-off location.

Your return shipment is free of charge in some cases. If you return an item using the return label provided in the Returns Center and the reason for return isn't a result of an Katib.pk error, the cost of return shipping will be deducted from your refund.

You'll be charged a single flat fee for some return shipment, plus a smaller fee for each item in that shipment. In each return shipment, the item with the highest per-shipment cost determines the per-shipment fee; per-item charges are applied according to the products you're returning. You can return items from different orders in the same package through Your Orders.

To track your return, simply go to katib WhatsApp chat so, the process is very simple. Your return orders will not get lost and you’ll easily be able to track it easily.

A small number of eligible items can be exchanged or replaced through Your Orders if your exchange or replacement meets certain criteria, including stock availability.

You can exchange an item through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), the return item isn't subject to a restocking fee,the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below.

Exchanges for a different size or color

Exchanges are available for apparel have a size or color variation.

The exchange item must meet the following criteria:

• It's a different size or color than the return item.
• It's shipped and sold by Katib.

Exchanges for an Item in Your Cart

The exchange item must meet the following criteria:

• It's added in a quantity of one to the cart.
• It's shipped and sold by katib.
• It's not an Add-on Item.
• It's not identical to the item being returned.
• It's not marked as a gift in your cart.

If you received a damaged, defective, or incorrect item sold by katib, you can request a replacement for eligible items through Your Orders.

If your item is ineligible for replacement, you will be asked our WhatsApp customer care assistant to return it

If you're replacing an item:

replacement order, with the same shipping speed that was used on your original item, will be created. Use the invoice provided to you to send your original item back. You'll need to return the original item within 3 days

Returning items with personal data

If you're returning a hard-drive, SSD or any other storage device, remember to remove any passwords and any personal data contained in it before returning it. Don't send personal accessories not originally included with the item when purchased, for example, cases or external memory cards purchased separately.

Not seeing exactly the same items as you are used to seeing in the online stores? Then, we’ve got the solution for you.

Our online store is growing and we are working daily to stock it with the variety that you would come to expect in our physical stores. However, if you do not see an item that you are used to shopping for in-store or would like to request a specific item, you can fill out the form below. From there, we will do our best to get the item online in a timely manner and you can proceed to make your purchase.

Once the item is in stock, your requested item will be placed online in a timely manner and you will be contacted further. All information entered below is private and can only be viewed by select Excellent Stores staff members

The completion of any special request can take up to three business days depending on the workload of the warehouse.

Not seeing exactly the same items as you are used to seeing in the online stores? Then, we’ve got the solution for you.

Katib provide 100% geniune items for their customers. you can check items at the time of delivey and if you are not satisfied with product quality you can return it at a time of dlivery.

Not all our products have a price. Many are complex and fit specific applications. If you find a product that is not priced, you can request a quote and we will follow up with you to provide that price. The web site will not show you a price once the quote is submitted however, but a Hach representative will follow up with you within one (1) business day. If you would like to see pricing on certain products or find specific products on the site, please use this form to let Hach know and we will look into those products.

For quotations you need to contact us via WhatsApp or email

Primary evaluation criteria includes total cost and availability of goods. Total cost should include the cost of the goods, freight, quantity or educational discounts, warranties, guaranties, and payment discounts.

If any customer needs a GST invoice kindly contact our Whatsapp chat center with your name, company name, email, and registered STRN number as a demand our team will provide you a GST invoice along with a 3% of service fee.

You can use select COD (cash on delivery) at the time of checkout.

If you are a customer with established customer relationship with katib. you are able to pay online via any bank account.

You can pay our riders at the time of delivery, If already paid your order amount before just received delivery with our riders

No, Katib alwaysa care about customers satisfication, you can check time item at a time of delivery and after fully satisfication you can pay our riders. We can charge payment advance only in bulk quantity of order.

When you buy a large item on katib.pk, you can customize your delivery experience by setting your delivery preferences.

Katib.pk offers a number of large, heavy, and bulky items that are delivered by a specialized shipping and delivery handling network.

If your item qualifies as a large item and is not eligible for our FREE Delivery, shipping cost for a large item depends on your address

When you place an order for an item that is too large or too heavy to ship via our regular carriers, we'll provide special delivery options at checkout. Special delivery options availability is based on item and zip code eligibility.

Katib.pk offers a number of large, heavy, and bulky items that are delivered by a specialized shipping and delivery handling network.

If your item qualifies as a large item and is not eligible for our FREE Delivery, shipping cost for a large item depends on your city and item dimensions

Are you looking for free of charge delivery? If so, you’ve come to the right place! katib now offers a pick-up point service to its users to avail free delivery by simply enabling users to collect their orders from katib self pick-up points.

Katib provide 6 pick-up point in pakistan karachi, Lahore, Multan, Islamabad, Faisalabad, . Now customers can pickup their order via our warehouses to get free delivery on large and bulk quantity items

Go to this page https://Katib.pk/account/login and click “create a new account”, then just fill in all the needed information and click Sign in. or fast sign in via facebook/google account After submitting the form, your account will be confirmed and you will be notified through email.

You can easily change all your information on your account. Go to login page https://Katib.pk/account/login and log in, then click “my account” and “edit”. Here you can change all your contact information

Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

You can submit a request for us to permanently close your katib account and delete your personal information.

To submit a request to close your katib account and delete your personal information:

• 1. Delete your account through request on WhatsApp chat center request.
• 2. Delete your account through request on email: info@Katib.pk

Note: Once your account is closed, it is no longer accessible by you or anyone else, and it cannot be restored. If you decide later that you want to start ordering from us again, or if you would like to use website features that require an account, you'll need to create a new account.

Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.