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Welcome to Katib Customer Service

What would you like help with today? You can quickly take care of most things here, or connect with us when needed.



All help topics


Track your package

You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

To track your package:

  • 1. Go to our WhatsApp help center.
  • 2. Find order number by order invoice.
  • 3. Track your order status via WhatsApp customer care

Depending on the shipping method you chose, it's possible that the tracking information might not be visible immediately.

Note: Some packages, such as standard international deliveries, aren't trackable. Other reasons why tracking information might not be available are listed on Missing Tracking Information.

If the estimated delivery date for your package has passed and your tracking information hasn't changed, allow an additional day or two for the package to be delivered. Read more about our recommended actions on Late Deliveries.

If your package shows as delivered but you haven't yet received it, go to Find a Missing Package that Shows as Delivered to find out which steps you can take.

Undeliverable Packages

Occasionally, packages are returned to us as undeliverable.

When the carrier returns a package as undeliverable, we automatically begin issuing a full refund (including shipping charges, except for some handling charges). You receive an email confirming the return and refund details within 48 hours of the undeliverable scan. For information about the time it takes to process your refund, go to Refunds.

A package might be returned as undeliverable for several reasons:

  • The address is incorrect or outdated. Usually, the package is stored for a period that can vary depending on the courier who holds it and then returns it to us. Double-check the address carefully when placing your order.
  • Our system doesn't recognize the way an address was entered, or the package was assigned to a carrier that can't deliver to that address.
  • You used a restricted address. If you send the order to a prison, correctional facility, or other similar institution, the products and/or the carrier responsible for delivery may be subject to specific restrictions.
  • The carrier attempted delivery but failed. Most of our carriers make more than one attempt to deliver a package. If they find that they can't successfully deliver your package, they'll return it to us.
  • The recipient refused the delivery. A gift recipient who isn't expecting a gift may refuse a package if they believe it's being delivered to them by mistake. In this case, we'll refund the gift purchaser and let them know by email. If you want to place a new order for the gift, you may want to let the recipient know that a surprise is on the way.
  • The address was illegible. In rare cases, address labels may become impossible to read in transit. If that happens, a carrier will return the package to us.
  • The package was damaged in transit. If a package is damaged while it's on its way to you, the carrier may return it without attempting delivery.

We can't re-ship orders that carriers return to us as undeliverable. If you still want to purchase items that were undeliverable, place a new order on our website.

If you suspect your order can't be delivered as addressed, and you haven't received confirmation of its return or refund four weeks after from the estimated delivery date, contact us.

Find a Missing Item from Your Package

If an item is missing from your package, it may have been shipped separately.

If you received your package and an item is missing, do the following:

  • 1. Go to Your Orders to see if your missing item is in another shipment.
  • 2. Next to the image of your item, select Track Package to find the delivery date for this shipment.
  • 3. If you still can't locate your item, contact us.

Note: If your item is missing a part, contact the product's manufacturer for assistance. Manufacturer contact information can usually be found on the product packaging or in the paperwork included with the product. If you can't find contact information, or if they can't help, you can return the item. To do so, go to Your Orders and select Return or Replace Items. Tracking information shows that the shipment was delivered, but you can't find it? Go to Find a Missing Package That Shows As Delivered for more information.

Carrier Contact Information

We work with the movex carriers service to deliver items. If you have an issue with your delivery, you can contact the carrier directly. Tel: 03 111 999 993 OR Email: info@movexpk.com

We ship some exceptionally large or heavy items by a specialty carrier. We use Parcel Pool for standard deliveries for next-day deliveries to Seattle.

Delivery Instructions entered on your katib account are only visible to katib Drivers. If your package is being delivered by a different carrier, please contact them to provide those instructions.

Delivery Guarantees

We offer guaranteed delivery on certain delivery speeds and select products. When guaranteed delivery is available on an order, we'll state this on the checkout page, with the associated delivery date and cost.

The "order within" countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. The delivery day may become unavailable within that timeframe due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is in your order confirmation email.

Collection Points

Are you looking for free of charge delivery? If so, you’ve come to the right place! katib now offers a pick-up point service to its users to avail free delivery by simply enabling users to collect their orders from katib self pick-up points.

There are three warehouses of katib in pakistan kinds of Pick-up points available for users; Daraz Shops and Partner Stores. The former includes official Daraz outlets while the latter includes stores ranging from kiryanas to LMTS that have partnered with us. This only adds more to your ease, given that you can collect your parcel from a wide variety of 100+ pick up points! It’s alright if you aren’t well versed with how to use this feature, because this blog will explain everything from how to select your pick-up point to the final collection of your parcel.

About Our Returns Policies


Katib.pk return policy
  • To determine if a product sold by Katib.pk has a longer return timeline, locate the product type below. If the product type isn't listed or doesn't state another returns time frame, our standard 7-day return policy applies.
  • If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on katib WhatsApp help center. Return request must be raised within 3 days from the date of delivery.
  • For electronic appliances related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For purchases under katib Like New, your product is covered under 3-Months Guarantee (for phones) and 6-Months Warranty (for laptops and tablets). Refer to Daraz Like New Guarantee Policy and Warranty Policy for complete Terms and Conditions.
  • For selected categories, we accept a change of mind. Please refer to the section below on Return Policy.
Valid reasons to return an item
  • Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on).
  • Delivered product is incomplete (i.e. has missing items and/or accessories).
  • Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or damage).
  • Delivered product is does not match product description or picture (i.e product not as advertised).

Return Items You Ordered


You can return many eligible items sold on katib.pk. When you return an item, you may see different return options depending on the seller, item, or reason for return.

To return an eligible item you ordered:

  • To determine if a product sold by Katib.pk has a longer return timeline, locate the product type below. If the product type isn't listed or doesn't state another returns time frame, our standard 7-day return policy applies.
  • If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on katib WhatsApp help center. Return request must be raised within 3 days from the date of delivery.
  • For electronic appliances related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For purchases under katib Like New, your product is covered under 3-Months Guarantee (for phones) and 6-Months Warranty (for laptops and tablets). Refer to Daraz Like New Guarantee Policy and Warranty Policy for complete Terms and Conditions.
  • For selected categories, we accept a change of mind. Please refer to the section below on Return Policy.

For a label-free, box-free return, initiate the return through Your Orders. If you selected a label-free, box-free return location, you don't have to package your item in a shipping box. After completing the steps in the returns process, you'll need to Bring the item you want to return and the invoice to the drop-off location.

Return Costs


Your return shipment is free of charge in some cases. If you return an item using the return label provided in the Returns Center and the reason for return isn't a result of an Katib.pk error, the cost of return shipping will be deducted from your refund.

You'll be charged a single flat fee for some return shipment, plus a smaller fee for each item in that shipment. In each return shipment, the item with the highest per-shipment cost determines the per-shipment fee; per-item charges are applied according to the products you're returning. You can return items from different orders in the same package through Your Orders.

Track Your Return


To track your return, simply go to katib WhatsApp chat so, the process is very simple. Your return orders will not get lost and you’ll easily be able to track it easily.

Exchanges and Replacements


A small number of eligible items can be exchanged or replaced through Your Orders if your exchange or replacement meets certain criteria, including stock availability.

You can exchange an item through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), the return item isn't subject to a restocking fee,the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below.


Exchanges for a different size or color

Exchanges are available for apparel have a size or color variation.

The exchange item must meet the following criteria:

  • It's a different size or color than the return item.
  • It's shipped and sold by Katib.

Exchanges for an Item in Your Cart

The exchange item must meet the following criteria:

  • It's added in a quantity of one to the cart.
  • It's shipped and sold by katib.
  • It's not an Add-on Item.
  • It's not identical to the item being returned.
  • It's not marked as a gift in your cart.

Replace a Damaged, Defective or Broken Item


If you received a damaged, defective, or incorrect item sold by katib, you can request a replacement for eligible items through Your Orders.

If your item is ineligible for replacement, you will be asked our WhatsApp customer care assistant to return it

If you're replacing an item:

replacement order, with the same shipping speed that was used on your original item, will be created. Use the invoice provided to you to send your original item back. You'll need to return the original item within 3 days


Returning items with personal data

If you're returning a hard-drive, SSD or any other storage device, remember to remove any passwords and any personal data contained in it before returning it. Don't send personal accessories not originally included with the item when purchased, for example, cases or external memory cards purchased separately.

How to avail special request?


Not seeing exactly the same items as you are used to seeing in the online stores? Then, we’ve got the solution for you.

Our online store is growing and we are working daily to stock it with the variety that you would come to expect in our physical stores. However, if you do not see an item that you are used to shopping for in-store or would like to request a specific item, you can fill out the form below. From there, we will do our best to get the item online in a timely manner and you can proceed to make your purchase.

Once the item is in stock, your requested item will be placed online in a timely manner and you will be contacted further. All information entered below is private and can only be viewed by select Excellent Stores staff members

How much time take to deliver special request items?


The completion of any special request can take up to three business days depending on the workload of the warehouse.

special request items are 100% geniune?


Not seeing exactly the same items as you are used to seeing in the online stores? Then, we’ve got the solution for you.

Katib provide 100% geniune items for their customers. you can check items at the time of delivey and if you are not satisfied with product quality you can return it at a time of dlivery.

Request a quotation

Not all our products have a price. Many are complex and fit specific applications. If you find a product that is not priced, you can request a quote and we will follow up with you to provide that price. The web site will not show you a price once the quote is submitted however, but a Hach representative will follow up with you within one (1) business day. If you would like to see pricing on certain products or find specific products on the site, please use this form to let Hach know and we will look into those products.

For quotations you need to contact us via WhatsApp or email

Evaluation of Quotations


Primary evaluation criteria includes total cost and availability of goods. Total cost should include the cost of the goods, freight, quantity or educational discounts, warranties, guaranties, and payment discounts.

GST invoice


If any customer needs a GST invoice kindly contact our Whatsapp chat center with your name, company name, email, and registered STRN number as a demand our team will provide you a GST invoice along with a 3% of service fee.

What payment methods can I use?


You can use select COD (cash on delivery) at the time of checkout.

If you are a customer with established customer relationship with katib. you are able to pay online via any bank account.

What is the process of pay order?


You can pay our riders at the time of delivery, If already paid your order amount before just received delivery with our riders

katib charge order amount before delivery?


No, Katib alwaysa care about customers satisfication, you can check time item at a time of delivery and after fully satisfication you can pay our riders. We can charge payment advance only in bulk quantity of order.

Buying Large and Bulky Items

When you buy a large item on katib.pk, you can customize your delivery experience by setting your delivery preferences.

Katib.pk offers a number of large, heavy, and bulky items that are delivered by a specialized shipping and delivery handling network.

If your item qualifies as a large item and is not eligible for our FREE Delivery, shipping cost for a large item depends on your address

Special Delivery Options for Large and Bulky Items

When you place an order for an item that is too large or too heavy to ship via our regular carriers, we'll provide special delivery options at checkout. Special delivery options availability is based on item and zip code eligibility.

Katib.pk offers a number of large, heavy, and bulky items that are delivered by a specialized shipping and delivery handling network.

If your item qualifies as a large item and is not eligible for our FREE Delivery, shipping cost for a large item depends on your city and item dimensions

Self pickup Options for Large and Bulky Items

Are you looking for free of charge delivery? If so, you’ve come to the right place! katib now offers a pick-up point service to its users to avail free delivery by simply enabling users to collect their orders from katib self pick-up points.

Katib provide 6 pick-up point in pakistan karachi, Lahore, Multan, Islamabad, Faisalabad, . Now customers can pickup their order via our warehouses to get free delivery on large and bulk quantity items

How do create an account?

Go to this page https://Katib.pk/account/login and click “create a new account”, then just fill in all the needed information and click Sign in. or fast sign in via facebook/google account After submitting the form, your account will be confirmed and you will be notified through email.

How do I change my personal details or email address?

You can easily change all your information on your account. Go to login page https://Katib.pk/account/login and log in, then click “my account” and “edit”. Here you can change all your contact information

web store is secured to provide information for order?

Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

Request the Closure of Your Account and the Deletion of Your Personal Information

You can submit a request for us to permanently close your katib account and delete your personal information.

To submit a request to close your katib account and delete your personal information:

  • 1. Delete your account through request on WhatsApp chat center request.
  • 2. Delete your account through request on email: info@Katib.pk

Note: Once your account is closed, it is no longer accessible by you or anyone else, and it cannot be restored. If you decide later that you want to start ordering from us again, or if you would like to use website features that require an account, you'll need to create a new account.

web store is secured to provide information for order?

Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

Katib.pk Privacy Notice


Last updated: October 26, 2022.

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Katib.pk and its affiliates (collectively "Katib") collect and process your personal information through Katib websites, devices, products, services, online and physical stores, and applications that reference this Privacy Notice (together "Katib Services"). By using Katib Services, you are consenting to the practices described in this Privacy Notice.

What Personal Information About Customers Does Katib Collect?

We collect your personal information in order to provide and continually improve our products and services.
Here are the types of personal information we collect:

  • Information You Give Us: We receive and store any information you provide in relation to Katib Services. Click here to see examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Katib Services.
  • Automatic Information: We automatically collect and store certain types of information about your use of Katib Services, including information about your interaction with products, content and services available through Katib Services. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Katib Services and other content served by or on behalf of Katib on other websites. Our physical stores may use cameras, computer vision, sensors, and other technology to gather information about your activity in the store, such as the products and services you interact with. Click here to see examples of what we collect.
  • Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily. Click here to see additional examples of the information we receive.

For What Purposes Does Katib Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

  • Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
  • Provide, troubleshoot, and improve Katib Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Katib Services.
  • Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Katib Services.
  • Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.
  • Communicate with you. We use your personal information to communicate with you in relation to Katib Services via different channels (e.g., by phone, email, chat). Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads. To learn more, please read our Interest-Based Ads notice.
  • Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Katib, and others. We may also use scoring methods to assess and manage credit risks.

What About Cookies and Other Identifiers?

To enable our systems to recognize your browser or device and to provide and improve Katib Services, we use cookies and other identifiers. For more information about cookies and how we use them, please read our Cookies Notice.

Does Katib Share Your Personal Information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers' personal information to others. We share customers' personal information only as described below and with subsidiaries Katib.pk, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

  • Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through Katib Services. For example, you can order products from third parties through our stores, download applications from third-party application providers from our App Store, and enable third-party skills through our Alexa services. We also offer services or sell product lines jointly with third-party businesses, such as co-branded credit cards. You can tell when a third party is involved in your transactions, and we share customers' personal information related to those transactions with that third party.
  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.
  • Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Katib.pk, Inc. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
  • Protection of Katib and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Katib, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

  • We work to protect the security of your personal information during transmission by using encryption protocols and software.
  • We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you.
  • Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs. Click here for more information on how to manage the security settings of your device.
  • It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your Katib account that is not used for other online accounts. Be sure to sign off when finished using a shared computer. Click here for more information on how to sign off.

What About Advertising?

  • Third-Party Advertisers and Links to Other Websites: Katib Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services. For more information about third-party advertising at Katib, including interest-based ads, please read our Interest-Based Ads notice. To adjust your advertising preferences, please go to the Advertising Preferences page.
  • Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant Katib ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie, a device identifier, or a code derived from applying irreversible cryptography to other information like an email address. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you will not be served an ad to download the app again. Some ad companies also use this information to serve you relevant ads from other advertisers. You can learn more about how to opt-out of interest-based advertising by going to the Advertising Preferences page.

What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, Prime membership, household settings, and purchase history in the "Your Account" section of the website. Click here for a list of examples that you can access.

What Choices Do I Have?

If you have any questions as to how we collect and use your personal information, please contact our Customer Service. Many of our Katib Services also include settings that provide you with options as to how your information is being used.

  • As described above, you can choose not to provide certain information, but then you might not be able to take advantage of many of the Katib Services.
  • You can add or update certain information on pages such as those referenced in What Information Can I Access?. When you update information, we usually keep a copy of the prior version for our records.
  • If you do not want to receive email or other communications from us, please adjust your Customer Communication Preferences. If you don't want to receive in-app notifications from us, please adjust your notification settings in the app or device.
  • If you do not want to see interest-based ads, please adjust your Advertising Preferences.
  • The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of Katib Services, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Services that require you to Sign in. For more information about cookies and other identifiers, see our Cookies Notice.
  • If you want to browse our websites without linking the browsing history to your account, you may do so by logging out of your account here and blocking cookies on your browser.
  • You can manage the recommendations you receive in our store here, remove recommendations you don’t want to see here by selecting View All and Manage then selecting the Remove Items toggle that appears at the top of the page, and edit your browsing history here.
  • You will also be able to opt out of certain other types of data usage by updating your settings on the applicable Katib website (e.g., in "Manage Your Content and Devices"), device, or application. For more information click here. Most non-Katib devices also provide users with the ability to change device permissions (e.g., disable/access location services, contacts). For most devices, these controls are located in the device's settings menu. If you have questions about how to change your device permissions on devices manufactured by third parties, we recommend you contact your mobile service carrier or your device manufacturer.
  • If you are a seller, you can add or update certain information in Seller Central, update your account information by accessing your Seller Account Information, and adjust your email or other communications you receive from us by updating your Notification Preferences.
  • If you are an author, you can add or update the information you have provided in the Author Portal and Author Central by accessing your accounts in the Author Portal and Author Central, respectively.
  • If you shop in our physical stores, you can manage how certain data is used to analyze the performance of our products and services.

In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal information. If you wish to do any of these things, please contact Customer Service. Depending on your data choices, certain services may be limited or unavailable.

Are Children Allowed to Use Katib Services?

If you are under 13, you may use Katib Services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian. For more information, please see our Children's Privacy Disclosure.

Conditions of Use, Notices, and Revisions

If you choose to use Katib Services, your use and any dispute over privacy is subject to this Notice and our Conditions of Use , including limitations on damages, resolution of disputes, and application of the law of the state of Washington. If you have any concern about privacy at Katib, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of Information Collected


Information You Give Us When You Use Katib Services

You provide information to us when you:

  • search or shop for products or services in our stores.
  • add or remove an item from your cart, or place an order through or use Katib Services.
  • offer your products or services on or through Katib Services.
  • communicate with us by phone, email, or otherwise.
  • complete a questionnaire, a support ticket, or a contest entry form.
  • participate in Discussion Boards or other community features.
  • provide and rate Reviews.
As a result of those actions, you might supply us with such information as:
  • identifying information such as your name, address, and phone numbers.
  • people, addresses and phone numbers listed in your order addresses.
  • content of reviews and emails to us.
Information from Other Sources

Examples of information we receive from other sources include:

  • updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily.
  • account information, purchase or redemption information, and page-view information in which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services.
  • information about your interactions with products and services offered by our subsidiaries.
Information You Can Access

Examples of information you can access through Katib Services include:

  • status of recent orders.
  • your complete order history.
  • personally identifiable information (including name, email, and address book).
  • email notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters).
  • recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations)
  • shopping lists and gift registries (including Wish Lists and Baby and Wedding Registries)