In the tenth edition, Dunn and Haimann s Healthcare Management continues to provide readers with the information and tools they need to understand and keep pace with the vast changes occurring in healthcare management today. Although the text builds its framework around the core functions of management planning, organizing, staffing, influencing, and controlling key topics relating to the Affordable Care Act (ACA), new technologies for managers and medical staff, and a savvier customer base are also addressed. This updated edition includes new glossary terms reflecting the ACA and other recent industry changes, as well as: A discussion of social media as an internal and external communications tool, with guidelines for setting appropriate boundaries on social media, use Enhanced coverage of planning processes, including benchmarking and maintaining a data repository with input from various applications and systems.